At Preciosastore.in, we take great pride in the quality of our products and the satisfaction of our customers. As part of our commitment to ensuring a positive shopping experience, we offer a replacement policy in the rare event that your order arrives damaged. Please read our Return and Refund Policy carefully before making a claim.
1. No Returns or Refunds
Please note that all sales are final. We do not accept returns, exchanges, or cancellations of orders once they are placed. We encourage you to review your order details carefully before completing your purchase.
2. Replacement Policy for Damaged Items
In the unlikely event that your product arrives damaged due to a fault on our end, we will gladly replace it with the same item. To qualify for a replacement, the following conditions must be met:
The damage must be clearly visible and a result of manufacturing or shipping.
You must notify us of the damage within 7 days of receiving your order.
An unboxing video must be provided as proof of the damage. The video should clearly show the unopened package, the unsealing process, and the damaged product inside.
3. How to Claim a Replacement
If your product meets the criteria for a replacement, please follow these steps:
Contact Us: Email us at Sameoldhuma@icloud.com with your order number, a detailed description of the damage, and the unboxing video attached.
Review Process: Our team will review your claim and video evidence to verify the damage. This process typically takes 3 business days.
Replacement Confirmation: Once your claim is approved, we will arrange for a replacement of the same product at no additional cost. You will receive a confirmation email with details of the replacement shipment.
4. Important Notes
No Refunds: We do not offer refunds under any circumstances. Replacements are issued only for items that are confirmed to be damaged upon arrival.
Unboxing Video Requirement: The unboxing video is mandatory for all replacement claims. Claims without a video will not be accepted, as it serves as crucial evidence of the condition of the product upon receipt.
Replacement Availability: Replacements are subject to product availability. If the same item is no longer available, we may offer an alternative product of equal value.
5. Contact Information
If you have any questions or need assistance with your replacement claim, please contact us at:
Preciosastore.in #88 Bhartiya City Back Gate Bangalore- 560077 Sameoldhuma@icloud.com +91-9739880442
Thank you for your understanding and cooperation. We appreciate your trust in Preciosastore.in and are committed to ensuring you receive the high-quality products you deserve.
